FAQS - NoFraud
Who is NoFraud?
NoFraud is a third-party fraud prevention service which screens orders and alerts BioTRUST when they find a transaction which may be a potential risk for fraud. This process protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
Why am I getting an email/call/text message from NoFraud to confirm a transaction?
You have been contacted by NoFraud because your transaction with BioTRUST had an irregular shopping characteristic and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else?
Unless you have been asked by a fraud analyst to provide additional information, once you confirm the transaction, there is nothing else you need to do.
Will NoFraud ever ask me for my personal information?
NoFraud will never ask you for your full credit card number, social security number or any other sensitive personal information. In some instances, NoFraud may ask for images of the last 4 digits of your credit card number or your ID, just to prove that it was you who authorized the transaction.
Will my order be delayed?
In most cases, as soon as your response is received, your order will be released for shipment.
I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming with NoFraud that the transaction was unauthorized, we recommend that you contact your credit card company/financial institution to inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.
How does NoFraud identify a fraudulent transaction?
NoFraud’s multi-layered solution fuses machine learning with human intelligence to analyze thousands of data points and provide the most precise results. Historical, behavioral and order data is utilized to derive a simple actionable result: Pass or Fail.
How long does it take for NoFraud to screen a transaction?
NoFraud consolidates all relevant and available information about a transaction and returns a “Pass/Fail” answer in milliseconds, even for complex orders.